Last Updated: 24-08-2023
Thank you for shopping with Tracking Agency. We strive to provide you with high-quality products and excellent customer service. However, we understand that there may be situations where you need to return a product. This Return Policy outlines the procedures and guidelines for returning items purchased from [trackingagency.net].
1. Returns and Exchanges
1.1. Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Certain products, such as personalized or custom items, may not be eligible for return unless they are defective or damaged upon arrival.
1.2. Time Frame: You have [X] days from the date of delivery to initiate a return or exchange. After this period, we may not be able to process your request.
2. How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
2.1. Contact Us: Send an email to [email@example.com] with your order number, a description of the item you wish to return, and the reason for the return or exchange. Our customer service team will provide you with further instructions.
2.2. Return Authorization: Wait for confirmation and a return authorization from our customer service team. Do not send the item back without receiving proper instructions.
3. Return Shipping
3.1. Shipping Costs: If the return or exchange is due to a mistake on our part (e.g., wrong item shipped, damaged item), we will provide a prepaid return shipping label. In other cases, you are responsible for the return shipping costs.
3.2. Packaging: Please package the item securely to prevent damage during transit. We recommend using the original packaging if possible.
4. Refunds and Exchanges
4.1. Refunds: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within [X] business days. Please note that it may take some time for the refund to appear in your account, depending on your payment provider.
4.2. Exchanges: If you are requesting an exchange for the same item, we will ship the replacement item once we receive and process the return. If the requested item is not available, we will contact you to discuss alternatives.
5. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Personalized or custom items (unless defective or damaged)
- Digital downloads or services
- Gift cards
6. Contact Us
If you have any questions about our Return Policy, please contact us at [firstname.lastname@example.org].
By making a purchase on [trackingagency.net], you acknowledge that you have read, understood, and agreed to this Return Policy.